Consumer Rights Act: Your Rights as a Consumer

Understanding the Consumer Rights Act

The Consumer Rights Act 2015 is a UK law that protects consumers from unfair trading practices and ensures they have certain rights when buying goods, services, or digital content. It aims to provide consumers with clear and consistent information about their rights and gives them the power to seek redress if they have been treated unfairly. The Act applies to all businesses that sell to consumers in the UK, including online retailers and service providers.

Key Provisions of the Consumer Rights Act

* **Right to cancel contracts within 14 days:** For most online and distance sales, consumers have the right to cancel their contract within 14 days of receiving the goods or services without giving a reason. * **Right to a refund:** If a consumer cancels a contract within the 14-day cooling-off period, they are entitled to a full refund, including any delivery costs. * **Right to a replacement or repair:** Consumers have the right to a replacement or repair if the goods they purchased are faulty or not as described within a reasonable time frame.

The Consumer Rights Act also includes provisions relating to unfair contract terms, misleading advertising, and the sale of digital content. It gives consumers the right to take legal action against businesses that breach their rights under the Act.